Refund Policy

Overview

At LinksToBook, we want you to be completely satisfied with our service. This Refund Policy outlines the terms for refunds on our setup fee and monthly subscription plans.

Our pricing consists of two components:

• Setup Fee: $299 (one-time, charged at signup)
• Monthly Subscription: $49, $149, or $299/month depending on your chosen plan (Starter, Growth, or Premium)

1. Setup Fee Refund (14-Day Money-Back Guarantee)

We offer a 14-day money-back guarantee on the $299 setup fee. If you are not satisfied with your LinksToBook page for any reason, you may request a full refund within 14 days of activation.

1.1 How to Request a Refund

To request a refund of your setup fee:

• Email us at info@linkstobook.com with the subject line "Refund Request"
• Include your business name and booking page URL (linkstobook.com/yourname)
• Briefly explain your reason for the refund (optional but helps us improve)

We typically respond to refund requests within 24 hours.

1.2 Refund Processing Time

Refunds are processed through Paddle, our payment processor. Once approved:

• Refunds are issued back to your original payment method
• Processing typically takes 5–10 business days depending on your bank or card issuer
• You will receive a confirmation email from Paddle when the refund is issued

1.3 Provision Guarantee

If we fail to provision (set up and deliver) your LinksToBook page within 3 business days of payment, you are automatically eligible for a full refund of the setup fee, regardless of the 14-day window.

"Provisioning" means your custom booking page is live at your chosen URL with AI-generated copy, WhatsApp integration, and tracking setup complete.

1.4 After 14 Days

After the 14-day guarantee period expires, the setup fee is non-refundable. This fee covers the cost of AI copy generation, human quality review, custom page design, WhatsApp integration, and launch support—all of which are completed during setup.

2. Monthly Subscription Refunds

Monthly subscription fees ($49, $149, or $299/month) are non-refundable.

2.1 Why Are Monthly Fees Non-Refundable?

LinksToBook operates on a month-to-month subscription model with no long-term contracts. You can cancel at any time without penalty. Because subscriptions are billed in advance for the upcoming month of service, we cannot offer refunds for partial months.

2.2 How Cancellation Works

You may cancel your subscription at any time:

• Email us at info@linkstobook.com or cancel via your Paddle billing portal
• Cancellation stops future billing but does not refund the current billing period
• You retain full access to your booking page until the end of your paid period
• After the paid period ends, your page enters "degraded mode" (instant WhatsApp redirect only) for 30 days, then becomes inactive

You can reactivate your subscription at any time by re-subscribing.

2.3 Prorated Refunds for Downgrades

If you downgrade your plan (e.g., Premium → Growth), the downgrade takes effect at the start of your next billing cycle. We do not offer prorated refunds for the difference.

If you upgrade mid-cycle (e.g., Starter → Growth), you will be charged a prorated amount for the remainder of the billing period and gain immediate access to upgraded features.

3. Payment Failures and Grace Periods

If your payment method fails (expired card, insufficient funds, etc.), we do not automatically refund or cancel your subscription. Instead:

• Grace Period (7 days): Your service continues at full functionality while we attempt to collect payment. You will receive email reminders on days 1, 3, and 7.
• Degraded State (days 8-30): If payment is not resolved, your booking page switches to instant WhatsApp redirect mode (micro-page disabled, analytics continue but no reports sent).
• Deactivation (day 31+): After 23 days in degraded state, your link displays a "Link Inactive" message. You can reactivate by updating your payment method.

No refunds are issued for payment failures. You are responsible for maintaining a valid payment method.

4. Exceptional Circumstances

While our standard refund policy is outlined above, we understand that exceptional circumstances may arise. If you believe you have a unique situation that warrants consideration for a refund outside these terms, please contact us at info@linkstobook.com.

We review such requests on a case-by-case basis but cannot guarantee approval.

5. Termination by LinksToBook

If we terminate your account for violating our Terms of Service (e.g., fraudulent activity, illegal use, policy violations), no refunds will be issued for either the setup fee or any monthly subscription fees.

6. Disputes and Chargebacks

If you have a billing issue or dispute, please contact us directly at info@linkstobook.com before initiating a chargeback with your bank or card issuer.

Chargebacks filed without first attempting to resolve the issue with us may result in immediate account suspension. Additionally, if a chargeback is found to be unjustified, your account will be permanently terminated and you may be liable for chargeback fees.

We are committed to resolving billing issues fairly and quickly—most inquiries are answered within 24 hours.

7. Contact Information

For refund requests, billing questions, or payment issues, please contact us:

• Email: info@linkstobook.com
• Subject Line: "Refund Request" or "Billing Inquiry"
• Response Time: Typically within 24 hours

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Significant changes will be communicated via email at least 14 days before taking effect.

Your continued use of LinksToBook after changes are posted constitutes acceptance of the updated policy.